Data residency blocks a signed-off deal
- You are
- Enterprise account director
- The business
- US analytics software, yearly subscription, about €400k a year
- The buyer
- Chief Information Officer, with the data protection officer and works council involved
- What's at stake
- Your biggest deal this year. Signature is planned for quarter end.
The CIO has approved a three-year platform contract. In the final review, the data protection officer asks where customer records will be stored and processed. Your platform is hosted only in the United States, and your standard terms say nothing about European data transfer rules.
What do you do?
